Jaguar Land Rover North America, LLC (JLRNA) participates in the BBB AUTO LINE®, a mediation/arbitration program administered by the BBB National Programs (3033 Wilson Boulevard, Suite 600 Arlington, VA 22201-3843) through local Better Business Bureaus. BBB AUTO LINE® and JLRNA have been certified by the Arbitration Certification Program of the California Department of Consumer Affairs.
If you have a problem arising under a JLRNA written warranty, we encourage you to bring it to our attention. JLRNA can be reached at:
JAGUAR LAND ROVER NORTH AMERICA, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Telephone: 1-800-637-6837.
If we are unable to resolve your problem, you may file a claim with BBB AUTO LINE®. Claims must be filed with BBB AUTO LINE® within six (6) months after the expiration of the warranty.
To file a claim with BBB AUTO LINE®, you may visit www.bbb.org or call 1-800-955-5100, option #2. There is no charge for this call.
In order to file a claim with BBB AUTO LINE, see BBB AUTO LINE®.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims within the program’s jurisdiction may be presented to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be issued within 40 days from the time your complaint is filed. There may be a delay of up to 30 days if the arbitrator requests an inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE®.
You are required to use BBB AUTO LINE® before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE® before exercising rights or seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. Sec. 2301, et seq. If you choose to seek redress by pursuing rights and remedies not created by Title I of the Magnuson-Moss Warranty Act or California Civil Code Section 1793.22, resort to BBB AUTO LINE® is not required by those statutes.
The following remedies may be sought in BBB AUTO LINE®: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result of a vehicle nonconformity repurchase or replacement of your vehicle and compensation for damages and remedies available under JLRNA’s written warranty or applicable law.
You may reject the decision issued by a BBB AUTO LINE® arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action.
If you accept the arbitrator’s decision, JLRNA will be bound by the decision, and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision.
Please call BBB AUTO LINE® for further details about the program.