NOTICE TO OWNERS IN THE STATE OF MASSACHUSETTS [G2360440]

If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:

Massachusetts has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any problems that you are having with your vehicle. In order to promote customer satisfaction, Jaguar Land Rover North America, LLC (JLRNA) would like the opportunity to correct them.

If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the 'Lemon Law'. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.

You may also contact us at the address or toll-free telephone number listed previously.

Additionally, the following statement is provided to you in the form required by Massachusetts law:

LEMON LAW INFORMATION

IF YOU HAVE A SERIOUS PROBLEM WITH THIS VEHICLE

The Massachusetts 'Lemon Law', General Laws Chapter 90, Section 7N 1/2 provides protection for consumers who have serious problems with their new vehicle.

UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF:

  1. There is a defect(s) which substantially impairs the use, safety or value of the vehicle; AND
  2. The defect(s) still exists or has recurred after either:
    1. Three or more repair attempts for the same defect, or
    2. Being out of service by reason of repair for any combination of defects for a cumulative total of 15 or more business days, within one year or 15,000 miles (whichever first comes) after original delivery, AND
    3. The manufacturer has been notified of the defect(s) and given one final repair attempt of no more than 7 business days.

IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE AFTER THESE STANDARDS HAVE BEEN MET, YOU HAVE A RIGHT TO HAVE YOUR CASE ARBITRATED BY A STATE-CERTIFIED ARBITRATOR.

This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled. Under the state program, you will be sent a decision within 45 days of when your request for arbitration is accepted.

Under the law, you must request state-run arbitration within 18 months of original delivery of the vehicle.

THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.

To request arbitration, or to get further information, contact: