NOTICE TO OWNERS IN THE STATE OF TEXAS [G2360450]

If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:

Texas has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.

In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them.

If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing a request for arbitration with the Texas Department of Transportation. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.

You may also contact us at the address or toll-free telephone number listed previously.

Additionally, the following statement is provided to you in the form required by Texas law.

NOTICE TO NEW MOTOR VEHICLES OWNERS

If you are unable to obtain the repair or correction of any defect in your new motor vehicle which is covered by the vehicle warranty, the Texas Motor Vehicle Commission may be able to assist you. Section 3.08(i) of the Texas Motor Vehicle Commission Code (Article 4413(36), Vernon’s Texas Civil Statutes), provides as follows: 'The owner of a motor vehicle or the owner’s designated agent may make a complaint concerning defects in a motor vehicle which are covered by the manufacturer’s, converter’s, or distributor’s warranty agreement applicable to the vehicle. Any such complaint must be made in writing to the applicable retailer/authorized repairer, manufacturer, converter, or distributor and must specify the defects in the vehicle which are covered by the warranty. The owner may also invoke the Commission’s jurisdiction by sending the Commission a copy of the complaint. A hearing may be scheduled on all complaints arising under this subsection which are not privately resolved between the owner and the retailer/authorized repairer, manufacturer, converter, or distributor.'

Complaints involving new motor vehicle warranty repair problems should be in writing, stating the details of the complaint and sent to:

TEXAS LEMON LAW - NOTICE TO NEW MOTOR VEHICLE OWNERS

The Texas-Legislature enacted the 'Lemon Law' (Section 6.07, Art. 4413(36)) to aid owners of new motor vehicles regarding a manufacturer’s, distributor’s, or converter’s warranty obligations.

Under the law, vehicle manufacturers, converters, and distributors are required to repair any defects that are covered by warranty. If the defects cannot be repaired, an owner may be entitled to a repurchase of the vehicle or a replacement if the following conditions are met:

If a new motor vehicle:

  1. Develops a defect or abnormal condition, which is covered by a manufacturer’s, converter’s, or distributor’s written warranty, and:
  2. The owner reports the defect or condition within the warranty term, and:
  3. The owner gives the retailer, manufacturer, distributor, or converter a 'REASONABLE NUMBER OF ATTEMPTS' to repair the defect or condition; the number of repair attempts required depends on the retailer/authorized repairer nature of the defect, and:
  4. The owner gives the manufacturer, distributor, or converter written notice of the defect and at least one opportunity AFTER the notice to repair, and:
  5. The defect or condition continues and it substantially impairs the vehicle’s use or value or creates a serious safety hazard, and:
  6. A written complaint with filing fee of $35.00 is filed with the Texas Department of Transportation, Motor Vehicle Division NOT LATER THAN SIX MONTHS AFTER the earliest of:
    1. The expiration of the warranty term; or
    2. 24 months after the delivery date of the vehicle; or
    3. 24,000 miles after the delivery date of the vehicle.

To file a complaint or obtain additional information, call or write to: