If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
Connecticut has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has a certain non-conformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
If, within two years after the date of the delivery of your new vehicle, or 24,000 miles of use, whichever first occurs, there have been 4 or more unsuccessful repair attempts to repair the same nonconformity, or the vehicle has been out of service for a total of 30 or more calendar days, you may be entitled to a replacement vehicle or, upon return of your vehicle, a refund of the full purchase price less a reasonable allowance for your use of the vehicle.
You may be entitled to the same replacement vehicle or refund if within one year after delivery your new vehicle has been subject to repair 2 unsuccessful times for a nonconformity which results in a condition which is likely to cause death or serious bodily injury if the vehicle is driven.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing. In our effort to promote customer satisfaction, JLRNA would like the opportunity to address and correct any problems that you may be experiencing with your vehicle.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the 'Lemon Law'. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is furnished to you in the form required by Connecticut state law:
SOMETIMES JAGUAR LAND ROVER NORTH AMERICA, LLC OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS OF THE WARRANTY. CHECK WITH YOUR RETAILER/AUTHORIZED REPAIRER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE.