If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
Maryland has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the 'Lemon Law'. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by the law of the state of Maryland:
Maryland’s 'Lemon Law': The Automobile Warranty Enforcement Law.
In Maryland, the 'Lemon Law' provides protection if the new vehicle you buy turns out to be a problem. When a new car, light duty truck, motorcycle or multi-purpose vehicle has been 'repaired' for the same problem four or more times, or the vehicle has been out of service for at least 30 days for repairs, during the first 15 months or 15,000 miles of the warranty, you are entitled to a new vehicle or a refund for the vehicle you have bought. If the problem involves the steering or braking system, only one attempt to repair it is required.
Your owner’s manual will have the specifics on how to pursue a 'Lemon Law' claim. Your new vehicle only qualifies under this process if the problem you have with it occurs during the first 15 months or 15,000 miles of the warranty. Before the time or mileage limit is up, you must report the problem in writing to the manufacturer by certified mail.
Request a return receipt so you have a record of the notification. After you notify the manufacturer of your problem, you must give the manufacturer the opportunity to fix it.
The manufacturer must fix your vehicle’s problem or replace it. The manufacturer can also refund you the full purchase price for the vehicle, less a reasonable allowance for your use of the vehicle. If you are refunded for your vehicle, the manufacturer must notify you in writing that you are entitled to the recovery of the excise taxes you paid on the vehicle. The Maryland Motor Vehicle Administration will then be able to refund your excise taxes, calculated on the amount of the refund you received.
The Consumer Protection Division of the Maryland Attorney General’s Office can give you more information on the 'Lemon Law', and assist you in resolving a 'Lemon Law' problem.
Call Our Hotline Number at:
Write to: 200 St. Paul Place, 16th Floor Baltimore, MD 21202.
Email: consumer@oag.state.md.us
Visit our website at: www.oag.state.md.us/consumer.
Contact Consumer Protection Division of the Maryland Attorney General’s Office at: