If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
New Hampshire has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problem with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and seek a repurchase or replacement of your vehicle under your state’s 'Lemon Law', you must first EITHER:
For more information about state-run arbitration, contact the Attorney General’s 'Lemon Law' Arbitration Program at the address and telephone number below.
For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
MANUFACTURERS ARE REQUIRED TO SUPPLY THIS NOTICE WITH DELIVERY OF A NEW MOTOR VEHICLE SOLD WITHIN THE STATE OF NEW HAMPSHIRE – RSA 357-D
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased (for two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a passenger vehicle, motorcycle or truck with a gross vehicle weight not exceeding 9,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value or safety of this vehicle, and it has not been successfully repaired after three repair attempts by the manufacturer, its agent or retailer/authorized repairer, or it has been out of service by reason of repair of one or more non-conformities, defects or conditions for a cumulative total of 30 business days, you may be entitled to apply for a comparable replacement or refund of purchase price plus incidental damages less a reasonable allowance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent of the manufacturer (including the retailer/authorized repairer service) may refuse to provide you with a written repair order at your request.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You may not use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement mechanism.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet to qualify.
Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be included with your new vehicle on delivery.
For information as to your rights under the New Motor Vehicle Arbitration Law or for additional forms, contact the New Hampshire Motor Vehicle Arbitration Board at: