If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
New York has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
We encourage you to report any nonconformity, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle.
If you are dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing an action with the New York State Dispute Resolution Association, Inc. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by New York law:
IN ADDITION TO ANY WARRANTY OFFERED BY THE MANUFACTURER, YOUR NEW CAR, IF PURCHASED AND REGISTERED IN NEW YORK STATE, IS WARRANTED AGAINST ALL MATERIAL DEFECTS FOR 18,000 MILES OR 2 YEARS, WHICHEVER FIRST COMES.
YOU MUST REPORT ANY PROBLEMS TO THE MANUFACTURER, ITS AGENT, OR THE RETAILER/AUTHORIZED REPAIRER.
UPON NOTIFICATION, THE PROBLEM MUST BE CORRECTED FREE OF CHARGE.
IF THE SAME PROBLEM CANNOT BE REPAIRED AFTER FOUR OR MORE ATTEMPTS; OR IF YOUR CAR IS OUT OF SERVICE TO REPAIR A PROBLEM FOR A TOTAL OF 30 DAYS DURING THE WARRANTY PERIOD; OR IF THE MANUFACTURER OR ITS AGENT REFUSES TO REPAIR A SUBSTANTIAL DEFECT OR CONDITION WITHIN TWENTY DAYS OF RECEIPT OF NOTICE SENT BY YOU TO THE MANUFACTURER BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED; THEN YOU MAY BE ENTITLED TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE, PLUS LICENSE AND REGISTRATION FEES, MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN DRIVEN MORE THAN 12,000 MILES. SPECIAL NOTIFICATION REQUIREMENTS MAY APPLY TO MOTOR HOMES.
A MANUFACTURER MAY DENY LIABILITY IF THE PROBLEM IS CAUSED BY ABUSE, NEGLECT, OR UNAUTHORIZED MODIFICATION OF THE CAR.
A MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE IF THE PROBLEM DOES NOT SUBSTANTIALLY IMPAIR THE VALUE OF YOUR CAR.
IF A MANUFACTURER HAS ESTABLISHED AN ARBITRATION PROCEDURE, THE MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE UNTIL YOU FIRST RESORT TO THE PROCEDURE.
IF THE MANUFACTURER DOES NOT HAVE AN ARBITRATION PROCEDURE, YOU MAY RESORT TO ANY REMEDY BY LAW AND MAY BE ENTITLED TO YOUR ATTORNEY’S FEES IF YOU PREVAIL.
NO CONTRACT OR AGREEMENT CAN VOID ANY OF THESE RIGHTS. AS AN ALTERNATIVE TO THE ARBITRATION PROCEDURE MADE AVAILABLE THROUGH THE MANUFACTURER, YOU MAY INSTEAD CHOOSE TO SUBMIT YOUR CLAIM TO AN INDEPENDENT ARBITRATOR, APPROVED BY THE ATTORNEY GENERAL. YOU MAY HAVE TO PAY A FEE FOR SUCH AN ARBITRATION. CONTACT YOUR LOCAL CONSUMER OFFICE OR ATTORNEY GENERAL’S OFFICE TO FIND OUT HOW TO ARRANGE FOR INDEPENDENT ARBITRATION.