If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
Pennsylvania has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
However, we encourage you to first report any non-conformities, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle.
If you are still dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the 'Lemon Law'. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by Pennsylvania law.
If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the Pennsylvania Automobile 'Lemon Law' provides that the manufacturer may have to replace it or pay you a refund, at your option.
If you discover a defect that substantially impairs the use, value or safety of this vehicle, contact the manufacturer or its authorized service and repair facility immediately.
Your 'Lemon Law' rights only cover defects which occur within 1 year after delivery, 12,000 miles of use, or the term of the express warranty, whichever first occurs.
The law states that it is reasonable for the retailer/authorized repairer, manufacturer, or its agents to make up to 3 separate attempts to correct the same defect.
After 3 unsuccessful repair attempts, or after a total of 30 days in which the vehicle is out of service for repair, you may be entitled to a comparable replacement vehicle or a refund of the purchase price less an allowance for your actual use. If a dispute arises concerning a defect, you must first resort to any informal dispute settlement procedure established by the manufacturer to assert your 'Lemon Law' rights.
The manufacturer or retailer/authorized repairer must provide you with an itemized statement of all repair work performed when your vehicle is returned from service. Keep those records for future reference.
For further information regarding your rights and obligations under the 'Lemon Law', contact the Officer of the Attorney General at: