If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:
Vermont has enacted a 'Lemon Law' that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them.
The following statement is furnished to you in the form required by Vermont state law. Additionally, you should have received a 'Demand for Arbitration' form and a self-addressed stamped envelope along with your other ownership materials.
STATE OF VERMONT MOTOR VEHICLE ARBITRATION BOARD
The Vermont 'Lemon Law' applies to new motor vehicles sold or leased (for two or more years) and registered in the State of Vermont. A new motor vehicle is defined as a passenger vehicle or truck with a gross vehicle weight of 10,000 pounds or less.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value or safety of this vehicle, and it has not been successfully repaired after three repair attempts by a retailer/authorized repairer, or it has been out of service for repair for a cumulative total of 30 calendar days, you may be notified to apply for a comparable replacement or refund of purchase price less certain allowances.
In order for a repair attempt to qualify, you must obtain a written repair order.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You cannot use the 'Lemon Law' if you elect to use the manufacturer’s dispute settlement mechanism.
You may not use the 'Lemon Law' if you have stopped making payments on any financing agreement because of the vehicle’s condition.
The Vermont Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet to qualify.
Forms for the Vermont Motor Vehicle Arbitration Board should be included with your new vehicle on delivery.
For information as to your rights under the 'Lemon Law' or forms, please contact us at: