Please refer to the booklet prepared by the Consumer Protection Division of the Arkansas Office of the Attorney General explaining a consumer’s rights and obligations under the Arkansas New Motor Vehicle Quality Assurance Act (the 'Act'). A copy of that booklet was provided to you at the time of your vehicle purchase in the State of Arkansas. If you need an additional copy or if you have any additional questions, please let us know.
Jaguar Land Rover North America, LLC (JLRNA) can be reached at:
As detailed in the booklet referenced above, Arkansas has enacted a law that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify JLRNA in writing by certified mail or registered mail of any problems with your vehicle and provide us with an opportunity to repair them. Written notice is required before you may be eligible for a refund or replacement of your vehicle under the provisions of the Arkansas New Motor Vehicle Quality Assurance Act. Written notice of a defect should be sent to the address above.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, a dispute settlement program administered by the BBB National Programs (1676 International Drive, Suite 550, McLean, VA 22102-3999) through local Better Business Bureaus. BBB AUTO LINE® and JLRNA have been certified under the Arkansas New Motor Vehicle Quality Assurance Act. You must first use BBB AUTO LINE® before filing any court action under the Act.
To file a claim with BBB AUTO LINE®, you may visit www.bbb.org or call 1-800-955-5100, option #2. Your call will automatically be directed to the appropriate BBB AUTO LINE® office. There is no charge for this call.
In order to file a claim with BBB AUTO LINE®. See BBB AUTO LINE®.
Unless you would like to proceed directly to arbitration, BBB staff will try to achieve a resolution of your dispute by serving as an intermediary between you and JLRNA. If that does not successfully resolve your dispute, and your claim is eligible for arbitration, you may present your case to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be issued 40 days from the time your complaint is filed.
You are free to reject the decision issued by a BBB AUTO LINE® arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings may be admissible in a civil action arising out of a vehicle warranty obligation and relating to a matter considered by the BBB AUTO LINE® program.
If you accept the arbitrator’s decision, JLRNA will be bound by the decision, and will comply with the decision within a reasonable time not to exceed 30 days after you accept the decision.
Please call BBB AUTO LINE® for further details about your eligibility for this program.
For further information regarding your rights and obligations under the Arkansas 'Lemon Law', you may contact the Consumer Protection Division of the Office of the Arkansas Attorney General at 501-682-2341.