Some states require that specific written notification be provided to new owners regarding their rights upon purchase or lease of a new motor vehicle. All of those statements are contained in this Dispute Resolution Supplement and are listed alphabetically by state.
To the extent allowed by state law, it is required that you provide Jaguar Land Rover North America, LLC (JLRNA) with written notification of any defect or nonconformity covered by state laws prior to pursuing a legal remedy. This includes arbitration under either a state-run arbitration program or an informal dispute resolution program. Even if your state’s law does not require such a written notice, it may be helpful in attempting to resolve any concerns with your vehicle. Your written notification should be sent to the address on this page. In some states, JLRNA has the right to a final repair attempt to correct the warranty nonconformity before you pursue the remedies provided by law.
These basic requirements are also contained in this supplement. The contents of this supplement represent the best effort by JLRNA to provide the most current and accurate information. We recommend that you carefully review the information provided prior to resorting to a legal remedy.
In the event you have any questions regarding the information in this supplement, you may contact us at the address and telephone number provided below.
In order for us to be able to provide you with the greatest possible assistance, please have the following information available when you call:
Your satisfaction is of paramount importance to us and we welcome the opportunity to answer any questions you may have regarding your vehicle.
We can be reached at:
JLRNA is committed to being the best car company in the eyes of our customers. Together with our retailer/authorized repairers, we will do everything that we reasonably can to assure that your vehicle ownership experience is filled with many miles of driving pleasure.
Whenever you experience a problem or concern, please follow the procedure set forth below in the listed sequence to ensure the most efficient resolution. JLRNA retailer/authorized repairers are trained to help you. Generally, any problems can be solved most effectively by speaking with the retailer/authorized repairer personnel.
We want to make your ownership experience a positive one. Be assured that if you take the time to contact us, we will take the time to investigate your complaint and do our very best to resolve whatever your complaints may be.