NOTICE TO OWNERS IN THE STATE OF HAWAII [G2801510]

If at any time during your vehicle ownership you have any questions or concerns with regards to your vehicle, please contact us at:

Hawaii has enacted a 'Lemon Law' that defines a consumer's rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.

In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them.

If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s 'Lemon Law', be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the 'Lemon Law'. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.

You may also contact us at the address or toll-free telephone number listed previously.

Additionally, the following statement is provided to you in the form required by Hawaii law:

YOUR RIGHTS UNDER HAWAII'S LEMON LAW

If you have serious and/or continuing warranty repair problems with your new motor vehicle.

A vehicle may qualify as a 'lemon' when one or more substantial (serious safety or nonconforming) defects have been examined or repaired at least once or the motor vehicle has been out-of-service at least thirty 30 cumulative business days for repair during the 'Lemon Law' rights period (i.e., whichever first occurs – the expiration of the manufacturer’s express warranty period, 24,000 miles or 2 years after the original delivery of the motor vehicle).

In addition, at least one of the following must apply:

  1. The 'nonconforming defect' has been examined or repaired three or more times and the defect continues to exist; or
  2. A 'life-threatening safety defect' has been examined or repaired at least once and the defect continues to exist; or
  3. The vehicle has been out-of-service because of repair of one or more defects for 30 or more cumulative business days.

AND:

You must give the manufacturer written notice of the defect and an opportunity to repair it.

The manufacturer’s address is as follows:

If your vehicle qualifies as a 'lemon', the manufacturer may be required to repurchase or replace it.

If you believe you own a 'lemon', you may participate in the State Certified Arbitration Program (SCAP). For information and/or to initiate this proceeding, please contact:

For information and/or to initiate the State Certified Arbitration Program (SCAP) proceeding, please contact:

If you decide to arbitrate through the SCAP, the arbitration must be initiated within one year after the expiration of the 'Lemon Law' rights period. There is a $50.00 filing fee to process your case, which will be returned to you if you win your arbitration. The arbitration decision will be issued within 45 days after you initiate your complaint.

Whenever a vehicle is returned from diagnosis or repair under the manufacturer’s warranty, the retailer/authorized repairer must provide a legible itemized repair order. It is very important to keep copies of all repair orders.