This section of the Owner's Handbook contains information essential for the understanding of your vehicle warranties, and for the implementation of any necessary warranty rectification. It is recommended that you read the contents with care to familiarize yourself with the benefits available under the various warranties.
When Jaguar Land Rover (JLR) is referenced, this includes either or both Jaguar Land Rover North America, LLC (JLRNA) and Jaguar Land Rover Canada ULC (JLRC) as applicable.
At the time of original delivery, your Land Rover retailer/authorized repairer will have placed your vehicle, your name, and your complete address in a vehicle registration file. Once registered, you are entitled to the benefits of the various applicable warranties as described herein.
In the event that the vehicle is transferred to a new owner or the current owner’s name or address should change, contact the Customer Relationship Center.
Because of the need for specialized equipment and skills, it is strongly recommended that all service work be entrusted to a Land Rover retailer/authorized repairer.
Maintenance must be carried out at the specified intervals. Should the vehicle have a high proportion of short journeys or operate in severe conditions, JLR recommends that the maintenance procedures be performed at intervals not to exceed 6 months.
It is normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled vehicle maintenance intervals.
Additionally, more frequent checks of under-hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components.
Land Rover retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
JLR may publish updates to your retailer/authorized repairer for any changes to the maintenance schedules.
JLRNA participates in two independent alternative dispute resolution programs.
AUTOCAP® (Automotive Consumer Action Program) and BBB AUTO LINE® are national alternative dispute resolution programs, sponsored by the National Automobile Dealers Association and the Better Business Bureau, respectively. Consumers may contact AUTOCAP® through their state’s department of motor vehicles or BBB AUTO LINE® through the Better Business Bureau. For further details on BBB AUTO LINE®. See BBB AUTO LINE®.
Jaguar Land Rover North America, LLC (JLRNA) participates in state sponsored alternate dispute resolution programs where they are available and required by law. The alternate dispute resolution programs are operated by state agencies. The state agency responsible for administering the program in your state should be contacted for further information.
Jaguar Land Rover Canada ULC (JLRC) participates in province-sponsored alternative dispute resolution programs where they are available and required by law. These alternatives dispute resolution mechanisms are essentially third party panels.