Feedback on Content (G3447690)

TOPIX SYSTEM AND DOCUMENT FEEDBACK

NOTE:

Use the following link TOPIx Feedback Team if you have found an error in the data, or would like to report a system fault or a problem with your subscription.

When providing feedback, you can provide screenshots, highlighting specific areas, or blanking out sensitive information. Highlighting a concern in a screenshot helps the support team better understand the issue. You have the option of adding multiple attachments to a feedback case, which will allow you to provide more evidence to support you suggestions.

RTS Feedback

Feedback on Repair Time can be raised using the dedicated RTS feedback accessed through the following page RTS (Labour Times)

RTS Feedback automatically populates key information and gives the option to attach supporting files.

Key Features:
  • Provide accurate feedback with screen shots
  • Highlight areas of a screen shot to pinpoint the concern
  • Ability to blank out sensitive information from a screen shot
  • RTS Feedback automatically populates key information

END OF WORKFLOW FEEDBACK – 5-STAR RATINGS

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Providing Feedback After Completing a Workflow

After completing any of the following workflows;

  • Fault and Breakdown,
  • Service or,
  • Pre-Delivery Inspection (PDI),

You will be prompted to provide a Feedback Rating for the repair.

Navigating Back to the Vehicle Park

To return to the Vehicle Park, use the Bypass option located at the top of the screen. This option performs the same function as the one found at the bottom of the screen.

Submitting a Rating and Reason

When submitting your feedback;

  • If you rate the service 4 or 5 Stars, providing a reason is optional.
  • If you rate it 3 Stars or below, you are required to provide a reason for your rating.

Using the Pull-Down List

Each workflow includes a Pull-down List to help categorize your feedback. Key points:

  • The list defaults to Other.
  • The available options vary depending on the workflow type (Fault and Breakdown, Service, or PDI).
  • You may select One or Multiple Options from the list.

Adding Additional Feedback

If you select Other from the list or wish to provide more detailed feedback, use the Text Box provided to enter your comments.

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