The TOPIx Workflow user guide gives you instructions on how to use the Pre-Delivery Inspection (PDI) and Services workflow, and details key features and benefits.
JLR continuously looks for ways to improve process efficiencies and workflow giving everyone a better understanding of how work should be done. Workflow shows the process and procedures to be completed.
Benefits in the use of workflow include:
- Improvement in productivity, time and quality of service
- Increased customer satisfaction
- Better customer service
- Simplification of processes to make them easier to follow
- Provide alerts for long running processes
- Achieve efficiencies through process automation
- Select the appropriate option to run the application or select a check sheet
You must complete the PDI and Service workflow within 14 days. If the workflow is not completed within 14 days, the workflow will timeout and expire.
The PDI application supports 17MY vehicles onwards (except XJ (X351). Although workflow supports any MY vehicles, a Service Reset will be necessary through alternative methods, for example, by manual reset or older JLR diagnostic tooling.
How to Complete A PDI and Service Workflow in TOPIx
- Select
TOPIx Home Page
to open the vehicle search page.
- Enter a Vehicle Identification Number (VIN) or Model Selection
- From the OPTION SELECTION box select between Maintenance, PDI Online Service History (OSH) and/or Service workflow
- Select Start a new workflow or resume a previous workflow from the History section, which shows ongoing or completed workflow against the VIN of the vehicle connected to TOPIx.
- Select the appropriate option to either run the application only or select a check sheet then select complete step
- Complete CHECK SHEET SELECTION information:
- Customer Name
- Job Number
- Vehicle Registration
- Odometer Reading
- Select the Service Type you want to complete (and interval if needed) and select Submit
- Print the check sheet. Currently the check sheet is available as print only and cannot be completed in TOPIx.
- Complete the check sheet manually.
- Select Exit to stop the workflow and resume later, or Complete Step to continue to complete the workflow.
The following instruction only applies when the PDI workflow is selected
- The PDI Manual opens for the vehicle connected to TOPIx.
- Follow the on-screen instructions and complete each of the sections:
- Introduction
- Vehicle Exterior
- Vehicle Interior
- Road Test
- Quality Assurance Checks
- Then select Complete Step
- The PDI application will start automatically if a vehicle is connected to TOPIx. You can manually select Run when a vehicle is connected. The application will run the necessary steps with instructions or actions to configure a vehicle.
- Select Complete Step’ If the application is not available (pre-17MY) then the step can be completed however if the application is available then this must be completed before being allowed to proceed
-
OSH Completion message: Would you like to complete the OSH record? Retailers can manually complete the workflow and do not have to complete the OSH.
- Select ‘Yes’ to go to the OSH page
- Select ‘No’ to complete workflow
- In ADD NEW RECORD: complete:
- Service Completed
- Job Number
- Odometer Reading Miles or km
- Oil Change
- Select other Service Items and related Jobs Completed
- Add comments, if necessary. Add the MOT date, if applicable and select Submit’
- Complete the Star Rating where requested. Star ratings and feedback received are reviewed on a weekly basis. For low rating scores, you must feedback on your experience and what part of the functionality you like and which you do not. This valuable feedback will help JLR make improvements to TOPIx processes.
- Add comments and select Return to Vehicle Park.