How to use Quality Check (G4242696)

Overview

Quality Checks accurately record, measure and analyze the standard of repairs at Jaguar Land Rover (JLR) Retailers, and support Fixed Right First Time repair targets. The results are stored in the Quality Check Tool where performance can be assessed by Retailers to identify trends to assist performance improvement.

There are four types of Quality Check to complete - Warranty, Service, Repair and Pre-Delivery Inspection (PDI). The Quality Check can include detailed and/or market specific questions where necessary for full Fixed Right First Time compliance.

On the Quality Check summary screen you can filter by to view all checks performed against the Vehicle Identification Number (VIN) in session, or change the filter to view all checks completed by all users at your retailer. The checks listed can be filtered by the column headings.

TOPIx displays the target of Quality Checks to be performed and the percentage of checks completed.

Percentage of checks completed

Target of checks to be performed

Select here to start a new Quality Check

Change filter to view Quality Check List for current Vehicle Identification Number (VIN)

Change filter to view Quality Check List For Retailer

Select here to edit a draft check

Select the 'i' button to view an existing Check

Select the filter button next to a heading, and enter a search term to filter the list

Quality checks must be consistently completed and include:

• Quality of the work achieved
• The condition of the vehicle to be returned to the client
• The use of correct support information
• A check to make sure the overall duty of care has been taken

How to Navigate to the Quality Check Summary screen in TOPIx

1. For the check to appear against the right brand target (Jaguar or Land Rover) you must be logged into TOPIx using the associated DSL ID brand for the VIN you are working on.
2. Select TOPIx Home Page to open the vehicle search page
3. Enter a VIN or Model Selection from the vehicle search page.
4. From the OPTION SELECTION box select Browse All.
5. Select the tab Quality Check.
6. On the summary screen you can view your monthly Quality Check target, and the percentage of checks completed.
7. If your logged in DSL ID does not match the brand of your VIN in session, a notification will appear at the top of the page For example, if logged in with a Land Rover DSL ID with a Jaguar vehicle in session, an orange information bar will flag an alert which recommends the correct DSL ID to use.
8. On the summary screen you can select Create New Quality Check, view recently completed checks, or resume and submit a saved draft.

How to Create a New Quality Check

From the Quality Check summary screen select Create New Quality Check.

The check has three sections; Job Summary, Checklist Questions, and Sign Off.

Job Summary section

Checklist Questions

Save or Submit the Quality Check

Sign offsection for the Auditor

Sign Off Checkbox for the Auditor

Auditors Comments free text field

1. In Job Summary complete the sections listed below.
   • Date - this will default to today's date, but can be changed
   • Quality Check Type - select from Warranty, Service, Repair and PDI.
   • Service Advisor* - pull down list
   • Repair Order Number
   • Technician* - pull down list
   • Odometer in miles or kilometres - if available in TOPIx this will be automatically populated from most recent session
   • Repeat repair
   • Auditor* - pull down list
   • * You can remove your name from the lists for Technician, Service Advisor and Auditor if not applicable for your role..
     Refer to: Quality Check Retailer Job Profile
     (TOPIx User Guide/Quality Check). for detailed instructions.
2. In the Checklist Questions section complete all the Quality Check questions. If the answer is ‘No’ on any of the questions, you must provide an explanation to clarify the answer in the text box provided.
3. When completed, select Save. Your Auditor can now select the Draft Quality check from the Quality Check summary page for review and sign off.
4. An Auditor must complete the Sign Off section by reviewing the completed questions, adding any Auditors Comments, and selecting the check box agreeing that the information provided is correct.
5. Select the Submit icon to save the check as complete. NOTE: Submit can only be selected when the agreement box has been selected. TOPIx will validate if all the sections have been completed and will highlight in red any incomplete fields.
6. After submission, the count of completed Quality Checks will update on the summary page.

All questions must be completed

All Job Summary fields must be populated

Submit will remain greyed out until the agreement box has been selected

The agreement box must be selected

For instructions on how to edit the user lists in Quality Check;