FRED in Workflow (G4248652)

A FRED and Technical Assistance (TA) with FRED approval can be linked to a workflow. Linking to the specific workflow enables the technician to raise an RVC and continue to the repair instructions.

The following can be linked to a workflow:

  • FRED raised outside of a workflow
  • FRED generated from a TA
  • TA granted FRED approval

How to Link a FRED / TA with FRED Approval Request to a Workflow

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  1. At step 4 of a workflow select Add FRED.
  2. This will open a pop-up with two options; Link FRED and Raise FRED;
    • Link FRED opens a popup of all FREDs raised for the Vehicle Identification Number (VIN) in session. Select the FRED, confirm selection by pressing Link. The screen will return to step 4 of the workflow.
    • Raise FRED will start a new FRED against the workflow.
  3. When the FRED has been approved the workflow can be completed, with an RVC.
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NOTE:

If the FRED has been generated from a TA in Technical Support, using the ‘Generate FRED’ button, then the TA number will be displayed in the ‘Linked TA report’ column.