System errors (G4124054)

I have the following error ‘user access not possible, ... contact the support team’.

TOPIx logins are restricted to a maximum of two sessions at a time for a single user ID. If a third session / login is attempted the account is locked for an hour. It is your responsibility to keep your username / password safe.

When logging in through WSLX I am presented with the message that my password has expired. What do I do?

Contact JLR IT for a password reset. In the meantime, TOPIx can still be accessed by following these steps:

1. Go to the TOPIx page and select Independent Operator Login.
2. On the next page, select Forgotten password.
3. Enter the valid email address.
4. You will receive an email with a link to the TOPIx page, where you can reset your password.
5. Log in as using the independent operator icon (note this will give you AR access) using your username and password you've just set.
6. When pressing this if you are presented with an error press the home icon and select Log in as using the independent operator icon again.

To see how to do this select the following link; Resetting Password in TOPIx

I see a system error or an error in the information on TOPIx how do I report this?

In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

If TOPIx is not available then contact the JLR Support Team to request help.

Can I add an attachment to a feedback case?

Yes, you can add an attachment to a feedback case.

Can I add multiple attachments to a feedback case?

Multiple attachments can be added to a feedback case, this will allow you to provide more evidence to support your suggestions or concerns.

To add multiple attachments to a feedback case

1. Select help, support and system status – feedback on content or RTS Feedback
2. Fill out the feedback form with either suggestions or concerns
3. Select add files, this will allow multiple files to be added as long the file type and size is supported

How do I update my email address in TOPIx?

To enable seamless communication, we encourage all Authorized Repairers to verify and update their email address in TOPIx by following these steps:

1. Log into TOPIx.
2. Select your username in the top navigation bar and select Options.
3. Under Contact Details, check that your email address is correct.
4. If necessary, update your email address.
5. Scroll to the bottom of the page and select Update to save your changes.

To see how to do this select the following link; Updating E-mail Address in TOPIx

Can I add my phone number to my user profile?

You can share a direct contact number from the options page in TOPIx. This will then be visible on technical support reports allowing Local Technical Support (LTS) direct contact with you when required.

Complete the following instructions to add a contact number to your profile in TOPIx:

1. Log in to TOPIx
2. Select the arrow next to your username in the header bar
3. Select options which will take you into your user profile
4. There will be an optional field to add a contact number, add your contact number then scroll to the bottom of the page and select update.
5. The number can be easily updated by following the above steps

The Vehicle Identification Number (VIN) in session has an incorrect Warranty Start Date, how do I report this?

In the Help, Support and System Status area of TOPIx, select Feedback on Content. When possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.