Below are a list of commonly asked questions on TOPIx system errors.
Question 1
I have the following error ‘user access not possible, ... contact the support team’.
Answer
TOPIx logins are restricted to a maximum of two sessions at a time for a single user ID. If a third session / login is attempted the account is locked for an hour. It is your responsibility to keep your username / password safe.
Question 2
When logging in through WSLX I am presented with the message that my password has expired. What do I do?
Answer
Contact JLR IT for a password reset. In the meantime, TOPIx can still be accessed by following these steps:
To see how to do this select the following link; Setting Password in TOPIx
Question 3
I see a system error or an error in the information on TOPIx how do I report this?
Answer
In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.
If TOPIx is not available then contact the JLR Support Team to request help.
Question 4
Can I add an attachment to a feedback case?
Answer
Yes, you can add an attachment to a feedback case.
Question 5
Can I add multiple attachments to a feedback case?
Answer
Multiple attachments can be added to a feedback case, this will allow you to provide more evidence to support your suggestions or concerns.
To add multiple attachments to a feedback case
Question 6
How do I update my email address in TOPIx?
Answer
To enable seamless communication, we encourage all Authorized Repairers to verify and update their email address in TOPIx by following these steps:
To see how to do this select the following link; Updating e-mail Address in TOPIx
Question 7
Can I add my phone number to my user profile?
Answer
You can share a direct contact number from the options page in TOPIx. This will then be visible on technical support reports allowing Local Technical Support (LTS) direct contact with you when required.
Complete the following instructions to add a contact number to your profile in TOPIx:
Question 8
The Vehicle Identification Number (VIN) in session has an incorrect Warranty Start Date, how do I report this?
Answer
In the Help, Support and System Status area of TOPIx, select Feedback on Content. When possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.