System navigation or missing information (G4124056)

I cannot find my Vehicle Identification Number (VIN) on TOPIx.

• You must be a registered user, logged into TOPIx
• Select TOPIx Home Page to open the vehicle search page
• Enter a VIN or Model Selection from the vehicle search page

If you think your VIN is missing then you can raise a feedback ticket.

In the Help, Support and System Status area of TOPIx, select Feedback on Content. If possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

I cannot see the Minor Features for my VIN.

The Minor Features are missing for my VIN.

A subscription is required to view the information contained within the Minor Features tab.

Select one of the following links Purchase a Document Subscription , or Purchase a Programing Subscription to purchase a subscription.

I cannot find the procedures covering pipes and hoses for my VIN.

TOPIx information does not as standard, include procedures for pipes and hoses. If you think information is missing, raise a feedback ticket.

In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

I cannot find the information in TOPIx that I am looking for.

I cannot find in the Workshop Manual the information that I am looking for.

• Check that the VIN you have entered corresponds with the information you are looking for.
• Use the main TOPIx Search to enter terms and search across all the information available for your VIN.
• Alternatively use the search box within the workshop manual.

If you think information is missing, raise a feedback ticket.

In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

I cannot print off the Owners Literature.

Owners handbooks are large documents that are free to view in TOPIx in the Documents area. If you would like an original printed copy of the owners handbook, use the TOPIx Links Page to access the Jaguar Land Rover (JLR) Owners Literature Webshop to order a copy.

Why can’t I see the Diagnostic tab?

Users must have have an active Independent Module Programing subscription in order to access the Diagnostic tab.

Select the following link Purchase a Programing Subscription to buy this subscription.

I cannot see the Software Over The Air (SOTA) tab.

The SOTA tab can be located when a vehicle is in session, under the Vehicle Details on the TOPIx home page.

The SOTA tab shows an Error Message

In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

Translations are missing for the document I am using

In the Help, Support and System Status area of TOPIx, select Feedback on Content. Whenever possible, include a full description with screen shots. Alternatively, use the link TOPIx Feedback Team to submit a feedback report.

How do I find a Service Repair Operation (SRO) in TOPIx?

To find an SRO follow the steps below;

• Verify the part number and description in the Electronic Parts Catalogue (EPC)
• With a VIN in session navigate to the repair instructions in the Workshop Manual and look for the SRO in the procedure title
• You can also use the RTS tab in TOPIx ( RTS (Labour Times) ) to search for and select from a list of SRO's. The search results can be filtered by section, component, and operation, SRO code, or description

For more detailed guidelines on non-standard time and amended time usage. refer to the Global Warranty Manual; Section F4.2 Non-Standard Time

An SRO not listed in Workflow for my repair, how do I submit a claim?

• In workflow select 01 01 80 (SRO not listed)
• Continue to the next step to complete the workflow and submit your warranty claim using non-standard time (open time) following the JLR warranty guidelines

Do not use TOPIx feedback to report missing SRO's, JLR are continuously reviewing warranty data, and will generate additional SRO's as needed.

Why am I unable to link a Technical Assistance (TA) to a FRED when creating an Repair Validation Code (RVC)?

If the FRED-approved TA report is not visible for linking, it is likely that the TA has not been converted to the TA2FRED format. In this case:

• Check the TA to confirm if TA2FRED approval has been granted.
• If it has not, you must contact the Local Technical Support (LTS) team through the TA and ask them to provide the approval.
• When the TA is converted, it will appear in the list and allow you to proceed with linking