Subscriptions (G4124685)

What subscriptions are available to purchase on TOPIx?

• Documents – You can select All Documents available in TOPIx, or only documents needed for servicing a vehicle - Purchase a Document Subscription
• Programing – Independent Module Programing - Purchase a Programing only or Programing, Documents and Workflow Subscription
• Documents, Programing and Workflow – You can purchase Documents, Independent Module Programing and Workflow in one subscription - Purchase a Programing only or Programing, Documents and Workflow Subscription

You can view the price for each subscription type from the TOPIx Links Page, select Subscription Prices.

We recommend downloading the software prior to purchasing a subscription so that a purchased session can be dedicated to the vehicle repair.

Security Related actions such access to Key and Security Module Programing requires secure diagnostics approval, either by being registered with a trust center, or manually accredited through JLR if not available for your region. If a Trust Center is not available you can apply for JLR Manual Accreditation using TOPIx Feedback accessed through Help Support and System Status.

What does a Documents - Service subscription purchase?

The standard TOPIx Documents - Service subscription provides access to the information listed below. The information available will vary according to user type (For example, retailer specific processes), and if the content is applicable to your vehicle.

What does a Documents - All subscription purchase?

The Documents - All subscription provides access to all the information provided for Service, Diagnostics, or Bulletins subscriptions. Note these sections are only displayed if there is content applicable to your vehicle.

What does a Workflow, Documents and Independent Module Programing subscription purchase?

The Workflow, Documents and Independent Module Programing subscription includes documents and programing, as well as an additional feature Workflow.

Workflow can be used to perform a Fault and Breakdown diagnosis or vehicle service. Technicians are guided through all tasks, and shown the steps necessary to complete the workflow.

TOPIx Cloud pre-populates workflow to support the diagnostics with vehicle data. A Network Integrity Test (NIT) is completed and includes vehicle data such as DTC and module software versions.

How do I purchase Module Programing?

Select the links below to purchase a TOPIx subscription and view subscription prices.

• Purchase a Programing only or Programing, Documents and Workflow Subscription
• Select the TOPIx Links Page to see TOPIx pricing.

For full instructions on how to purchase a subscription in TOPIx select the link below.

(Standardised Navigation/2. Payment for RMI access).

How do I purchase Security and Key Programing?

To access Security and Key Programing you must have one of the following:

• North America - you must be approved with the North American Trust Center; NASTF Vehicle Security Professional Portal - North American Trust Center
• Countries in the European Union (EU) - you must be approved with the European Trust Centre which is being rolled out to countries in the EU. SERMI - Organisation responsible for the European Trust Center
• For EU countries where Trust Centre access is not yet available, a manual accreditation process is available.
  • Refer to: 1.7 Grant access to security-related RMI
    (Standardised Navigation/1. User authentication, authorisation and administration).
  • Requests for Manual Accreditation applications or any questions can be submitted using TOPIx Feedback accessed through Help Support and System Status. Alternatively, e-mail enquiries to the TOPIx Feedback Team
  • You will be sent an application form and full instructions. On receipt of the application and processing fee accreditation checks will be completed. This is re-validated every 2 years. If you are found to be in breach of the terms and conditions your access will be removed.

How do I request Online Service History (OSH) Access?

To access OSH you must be a registered user, signed into TOPIx, with the OSH selected in the Update User Options.

(TOPIx User Guide/Workflow).

(Standardised Navigation/8. Electronic maintenance history).

I haven’t received my registration email. What must I do?

If you haven’t received your registration email after signing up for TOPIx, try the following steps:

1. Look in your spam or junk folder: Sometimes, automated emails are mistakenly filtered by your email provider.
2. Wait a few minutes Email: Delivery can occasionally be delayed. Allow up to 10 minutes for the email to arrive.
3. Verify your email address: Confirm that the email address you provided during registration is correct. A small typo can prevent delivery.
4. Still no email?: Contact our support team directly.

How do I activate my TOPIx account?

After registering, you will receive an email from donotreply@jaguarlandrover.com with the subject ‘Welcome to TOPIx’.

To activate your account:

1. Open the email: Look for a message from TOPIx with the subject line above.
2. Select the confirmation link inside the email: Select the link 'Confirm your email address by clicking here.' This will verify your email and activate your account.
3. Didn’t receive the email?
   • Look in your spam or junk folder.
   • Confirm that the email address you provided during registration is correct.
   • If you still can’t find the email, contact our support team directly.

I have a login issue with Single Sign On and cannot log into TOPIx

If you are an internal user experiencing login issues, it is likely due to account expiration following internal security updates rolled out in Q2 2025.

To resolve this: Contact JLR Technical Support for a password reset link: ithelp1@jaguarlandrover.com

Note: The TOPIx Feedback Team cannot reset yourJLR password.

Why can't I see feature codes in the Features tab for a specific Vehicle Identification Number (VIN)?

If you cannot see any feature or minor feature codes, it may be due to a lack of an active subscription on your account. Check if you have an active subscription. If not, adding one will restore access to the feature data. TOPIx Option page