Below are a list of commonly asked questions on TOPIx subscriptions.
Question 1
What subscriptions are available to purchase on TOPIx?
Answer
You can view the price for each subscription type from the TOPIx Links Page , select Subscription Prices.
Question 2
What does a Documents - Service subscription purchase?
Answer
The standard TOPIx Documents - Service subscription provides access to the information listed below. The information available will vary according to user type (For example, retailer specific processes), and if the content is applicable to your vehicle.
Documents - Service | ||
---|---|---|
Electrical Information | Workshop Manual | Noise, Vibration and Harshness (NVH) |
Repair Times Support Information | Pre-Delivery Inspection (PDI) and Maintenance Inspection sheets | Balance Shaft Test |
PDI Manual | Inspection and Testing Services (PTI) | New Vehicle Storage |
Body and Paint | Software Over The Air (SOTA) | Inspection Information |
First Responder | Software | Transport Quality Manual (TQM), |
Vehicle Recovery Guide | Battery Care Software | Owner's Information |
Roadside Assistance Vehicle Recovery Guide | Accessory Installation Instructions | Tools and Equipment |
Administration Bulletin | Special Service Messages | Diagnostic Inspection Sheet |
Service Compliance Notification | Field Actions | Technical Bulletins |
Global Warranty Manual | Retailer Standards and Training | Warranty Toolkits |
Electric Vehicle Global Warranty Manual |
Question 3
What does a Documents - All subscription purchase?
Answer
The Documents - All subscription provides access to all the information provided for Service, Diagnostics, or Bulletins subscriptions. Note these sections are only displayed if there is content applicable to your vehicle.
Documents - All | ||
---|---|---|
Electrical Information | Workshop Manual | NVH |
Repair Times Support Information | PDI and Maintenance Inspection sheets | Balance Shaft Test |
PDI Manual | Inspection and Testing Services (PTI) | New Vehicle Storage |
Body and Paint | SOTA | Inspection Information |
First Responder | Software | Transport Quality Manual (TQM), |
Vehicle Recovery Guide | Battery Care Software | Owner's Information |
Roadside Assistance Vehicle Recovery Guide | Accessory Installation Instructions | Tools and Equipment |
Administration Bulletin | Special Service Messages | Diagnostic Inspection Sheet |
Service Compliance Notification | Field Actions | Technical Bulletins |
Global Warranty Manual | Retailer Standards and Training | Warranty Toolkits |
Electric Vehicle Global Warranty Manual | Administration Bulletin | Special Service Messages |
Field Actions | Technical Bulletins | Service Compliance Notification |
Diagnostics | Enhanced Diagnosis and Testing | Approved Vehicle Communication Interface (VCI) Devices |
Calibration Information | Diagnostic Flows | Jaguar Land Rover (JLR) Special Service Tool (SST) Hand - Held Device User Guide |
Diagnostic Trouble Codes (DTC) Information | Diagnostic Release Notes | diagnostic equipment Information |
Re-programing Information | Patch Files | Controller Area Network (CAN) Logger |
Data Stream Information | OBD II System Information | NVH Balance Shaft Test |
SDD Locksmith data | SIDS | Telematics |
Diagnostic Containers | Diagnostic Inspection Sheet | PDU and WDS News |
Release Notes and Newsletter | Diagnostic Tools |
Question 4
How do I purchase Module Programing?
Answer
Select the links below to purchase a TOPIx subscription and view subscription prices.
For full instructions on how to purchase a subscription in TOPIx select the link below.
The Independent Module Programing subscription gives access to all modules that are not security related.
Question 5
How do I purchase Security and Key Programing?
Answer
To access Security and Key Programing you must have one of the following:
The Independent Module Programing subscription includes security related applications for users with security accreditation.
Question 6
How do I request Online Service History (OSH) Access?
Answer
To access OSH you must be a registered user, signed into TOPIx, with the OSH selected in the Update User Options .
(TOPIx User Guide/Workflow).
Question 7
I haven’t received my registration email. What must I do?
Answer
If you haven’t received your registration email after signing up for TOPIx, try the following steps:
Question 8
How do I activate my TOPIx account?
Answer
After registering, you will receive an email from donotreply@jaguarlandrover.com with the subject ‘Welcome to TOPIx’.
To activate your account:
Question 9
I have a login issue with Single Sign On and cannot log into TOPIx
Answer
If you are an internal user experiencing login issues, it is likely due to account expiration following internal security updates rolled out in Q2 2025.
To resolve this: Contact JLR Technical Support for a password reset link: ithelp1@jaguarlandrover.com
Note: The TOPIx Feedback Team cannot reset yourJLR password.
Question 10
Why can't I see feature codes in the Features tab for a specific Vehicle Identification Number (VIN)?
Answer
If you cannot see any feature or minor feature codes, it may be due to a lack of an active subscription on your account. Check if you have an active subscription. If not, adding one will restore access to the feature data. TOPIx Option page