Authorized Repairer Login (G4819744)

When will the existing WSLX Authorized Repairer option be disabled?

The WSLX Authorized Repairer option is planned to be decommissioned on September 28th 2026. From this point forward, all users must log in using the new Authorized Repairer Two-factor Authentication (2FA) log in option.

Can I use the same password that I use for SXP or Ford Directory Services?

No. Your Enterprise Identity Platform (EIP) password is separate from any SXP, Ford Directory Services, or other JLR system passwords and must be managed independently.

Which Multi-Factor Authentication (MFA) method must I select?

JLR recommends Push Authentication using the ForgeRock Authenticator app as it provides the simplest and most user-friendly experience. Alternative methods such as Email One-Time Password (OTP), TOTP (Time-Based One-Time Password), and Web Authentication are also available.

Can I use Microsoft Authenticator or Google Authenticator instead of ForgeRock Authenticator?

Yes. If you select the TOTP (Time-Based One-Time Password) authentication method, you can use Microsoft Authenticator, Google Authenticator, or another compatible authenticator application. However, Push Authentication requires the ForgeRock Authenticator app.

What is the difference between Push Authentication and TOTP (Time-Based One-Time Password)?

Both methods provide Multi-Factor Authentication (MFA) to help secure your account, but they work differently:

• Push Authentication uses the ForgeRock Authenticator app. When you sign in, a notification is sent to your mobile device. Simply open the notification and approve the login request. This is the recommended option as it is the quickest and most user-friendly experience.
• TOTP (Time-Based One-Time Password) uses an authenticator app such as Microsoft Authenticator, Google Authenticator, or ForgeRock Authenticator. When signing in, you must open the app and manually enter the 6-digit verification code displayed for your account. Select TOTP (Time-Based One-Time Password) if you prefer to use another authenticator app or cannot use push notifications.

What is my Enterprise Identity Platform (EIP) username?

Your Enterprise Identity Platform (EIP) username is your DSLID. Use this username when signing in through the Authorized Repairer Two-factor Authentication (2FA) log in option.

When I use this method to log in to Symptom Driven Diagnostics (SDD) I see an error after I approve the log in with my linked device, what must I do?

JLR Retailer users requiring access to Symptom Driven Diagnostics (SDD) must follow the instructions below until further notice.

1. Go to the TOPIx page and select Independent Operator Login
2. On the next screen, select Forgotten password.
3. Enter your TOPIx email address (the email set in your TOPIx user options)
4. You will receive an email with a link to the TOPIx page, where you can reset your password
5. Log in as using the Independent Operator Login (this will give you AR access) using your username (this will be your DSLID) and password you've just set.
6. If you are presented with an error, select the home button and Independent Operator Login again.

I do not have any accounts on my ForgeRock Authenticator installed on my mobile device, what do I do?

If you have ForgeRock Authenticator installed on your mobile device, but have never linked it to your created account follow the instructions below;

• You must enable notifications and camera access to allow QR code scanning for the ForgeRock Authenticator app.
• Select the Push Authentication option and select Next.
  • If you haven’t already installed the ForgeRock Authenticator app, select on Get the App and follow the instructions.

• When you have installed the ForgeRock Authenticator app, select Register Device. An email will be sent to your registered email address from noreply@jaguarlandrover.com.
  • If you do not receive an email first review your your spam and junk folders, if nothing has arrived select resend.
• When you have received an email, select Continue. Enter the One-Time Password (OTP) from the email into the field, and open the ForgeRock app. Select the Plus (+) icon and scan the QR code. This will set up the JLR account on your mobile phone.
• Accept the notification when it appears in the ForgeRock Authenticator app. You will then be authenticated in Enterprise Identity Platform (EIP).

I have forgotten my Enterprise Identity Platform (EIP) password, how can I reset this?

To reset your password, enter your username on the Enterprise Identity Platform (EIP) log in screen. On the password entry screen, select Reset Password and follow the on-screen instructions.

I have previously installed ForgeRock Authenticator and linked it to my Enterprise Identity Platform (EIP) account. Now I have changed my mobile device and wish to link my new device to my Enterprise Identity Platform (EIP) account. How do I do this?

Currently, users cannot add a new device themselves. This must be managed by the Retailer Helpdesk at retailer@jaguarlandrover.com.

To contact the help desk, email retailer@jaguarlandrover.com and use the following details:

Email Subject: Reset Linked Devices on Enterprise Identity Platform (EIP) Account.

Email:

Reset the linked devices on my Enterprise Identity Platform (EIP) account so I can add my new device.

Name:

Email address:

Username:

Retailer:

I am not receiving the verification email containing the One-Time Password (OTP). What must I do?

Review your spam, junk, and quarantine folders. You must monitor the email address registered against your DSLID. If the email is not received, select Resend on the authentication screen and try again. Verification emails will be sent from noreply@jaguarlandrover.com.

Must I complete Multi-Factor Authentication (MFA) setup immediately?

You may select Skip during the initial setup process. However, you will continue to be prompted to authenticate using Email One-Time Password (OTP) or configure another Multi-Factor Authentication (MFA) method when signing in to Enterprise Identity Platform (EIP).

Can I register more than one mobile device against my Enterprise Identity Platform (EIP) account?

At present, users cannot independently register additional mobile devices. If you must replace or reset a registered device, contact the Retailer Helpdesk at retailer@jaguarlandrover.com for assistance.

What must I do if I lose my mobile phone or uninstall my authenticator application?

Contact the Retailer Helpdesk by emailingretailer@jaguarlandrover.com and request that your linked authentication devices be reset. When completed, you can register a new device using the authentication setup process.

What happens if I get a new mobile phone but keep the same phone number?

Authentication is linked to the registered device rather than the mobile phone number. You must have your linked device registration reset by the Retailer Helpdesk at retailer@jaguarlandrover.com before registering the new device.

Can I still access TOPIx, Diagnostic Device Agent (DDA) and the TOPIx Companion App after migrating to Enterprise Identity Platform (EIP)?

Yes. When your Enterprise Identity Platform (EIP) account has been activated and Multi-Factor Authentication (MFA) has been configured, the same account can be used to access TOPIx, DDA and the TOPIx Companion App through the Authorized Repairer Two-factor Authentication (2FA) log in option.

Must I complete Multi-Factor Authentication (MFA) every time I log in?

You may be prompted to authenticate using your configured Multi-Factor Authentication (MFA) method whenever you sign in. The exact experience can vary depending on your chosen authentication method, browser, device, and security policies.

I accidentally selected the wrong Multi-Factor Authentication (MFA) setup option. What must I do?

You can return to the Multi-Factor Authentication (MFA) setup process and configure your preferred authentication method. If you encounter difficulties or become locked out of your account, contact the Retailer Helpdesk at retailer@jaguarlandrover.com for support.

Can I use Enterprise Identity Platform (EIP) on both desktop and mobile devices?

Yes. Enterprise Identity Platform (EIP) supports authentication from desktop and mobile devices. Depending on the authentication method selected, you may need access to your mobile device to approve sign-in requests or provide authentication codes.

The JLR Retailers and Staff – New Service option is not working what do I do now?

If the JLR Retailers and Staff – New Service option does not allow you to access TOPIx for any reason, follow the instructions below. These steps will help you create an account if you do not already have one. If you continue to experience issues after following the instructions, contact your local help desk for further assistance.

1. Go to the TOPIx page and select Independent Operator Login
2. On the next screen, select Forgotten password.
3. Enter your TOPIx email address (the email set in your TOPIx user options)
4. You will receive an email with a link to the TOPIx page, where you can reset your password
5. Log in as using the Independent Operator Login (this will give you AR access) using your username (this will be your DSLID) and password you've just set.
6. If you are presented with an error, select the home button and Independent Operator Login again.

Who must I contact if I am unable to access my account after following the setup guide?

If you are unable to access your account, have not received authentication emails, have forgotten your credentials, or experience issues with registered devices, contact the Retailer Helpdesk at retailer@jaguarlandrover.com.