JLR Staff Login (G4824089)

I use CDS authentication, how do I log into TOPIx since the changes introduced in September 2026?

The WSLX option was decommissioned during September 2026. From this point forward, all JLR Employees (CDS ID users) must log in using the new Secure Access for JLR Retailers and Employees two-factor Authentication (2FA) log in. Select the option Sign in with EIP.

Must I complete Multi-Factor Authentication (MFA) every time I log in?

You must authenticate using the Multi-Factor Authentication (MFA) method whenever you sign into TOPIx. The exact experience can vary depending on your chosen authentication method, browser, device, and security policies.

• Push Authentication uses the ForgeRock Authenticator app. When you sign in, a notification is sent to your mobile device. Simply open the notification and approve the login request. This is the recommended option as it is the quickest and most user-friendly experience.
• TOTP (Time-Based One-Time Password) uses an authenticator app such as Microsoft Authenticator, Google Authenticator, or ForgeRock Authenticator. When signing in, you must open the app and manually enter the 6-digit verification code displayed for your account. Select TOTP (Time-Based One-Time Password) if you prefer to use another authenticator app or cannot use push notifications.

Can I change my preferred 2FA authentication method?

To configure your preferred authentication method - change between Push Authentication or TOTP (Time-Based One-Time Password) you must log into to the Enterprise Identity Platform (EIP) - self administration area and update your user options.

Can I use Microsoft Authenticator or Google Authenticator instead of theForgeRock Authenticator?

Yes. If you select the TOTP (Time-Based One-Time Password) authentication method, you can use Microsoft Authenticator, Google Authenticator, or another compatible authenticator application. However, Push Authentication requires the ForgeRock Authenticator app.

I use a CDS ID for authentication, and the Secure Access for JLR Retailers and Employees option is not available to select / returns an error what do I do now?

If the Secure Access for JLR Retailers and Employees - Sign in with EIP option does not allow you to access TOPIx for any reason, follow the instructions below. This is a temporary access workaround during the decommissioning of WSLx and roll out of 2FA for staff. The instructions will help you reset your local TOPIx password. If you continue to experience issues after following the instructions, contact your local help desk for further assistance.

1. Go to the TOPIx page and select Independent Operator Login
2. On the next screen, select Forgotten password.
3. Enter your TOPIx email address (the email set in your TOPIx user options)
4. You will receive an email with a link to the TOPIx page, where you can reset your password
5. Log in as using the Independent Operator Login (this will give you your standard TOPIx access) using your username (this will be your CDSID) and password you've just set.
6. If you are presented with an error, select the home icon and Independent Operator Login again.

Who must I contact if I am unable to access my account after following the setup guide?

If you are unable to access TOPIx using your CDS ID account; you have not received authentication emails, have forgotten your credentials, or experience issues with registered devices, contact the JLR IT Team at ithelp1@jaguarlandrover.com.