Symptom Driven Diagnostics (SDD) (G4848756)

How do I download SDD?

You need an active programing subscription from TOPIx to use the software. Purchase a Programing only or Programing, Documents and Workflow Subscription

1. Select SDD Manual Software Download from the TOPIx Links Page.
2. This will start a download of the latest software package to the Desktop for example,for example, 'SDD_169.00.001_FULL.exe'. Note: the software package version is regularly updated, and will be different to the example given here.
3. Run the download and allow the software to install. Select the link for full SDD install instructions.
   Refer to: Download and Installing JLR Software - SDD on a Laptop
   (TOPIx Cloud Diagnostics and Workflow/Download and Installation).
4. The laptop is ready to use SDD
5. When you have logged into SDD select Settings /Dealer Information.
6. From the Dealer list select Independent Operator, for the Town select Independent, select your Country and then Submit.
7. From Settings, select the Network Options tab and then select 'Active'.

(Standardised Navigation/6. Vehicle diagnostics).

How do I uninstall SDD?

1. Open the Windows start menu. Select the Uninstall SDD application
2. Select SDD Manual Software Download from the TOPIx Links Page.
3. Run the latest software package, for example, 'SDD_169.00.001_FULL.exe'. Note: the software package version is regularly updated, and will be different to the example given here.
4. Load all of the patches to take the machine back up to the latest level.
5. Test the operation of the Vehicle Communication Interface (VCI).

How do I install the JLR VCI Driver?

The driver for the JLR VCI is automatically installed with a new install of the latest version of SDD.

Which JLR Vehicles and Model Years does Symptom Driven Diagnostics (SDD) cover?

SDD Covers JLR vehicles 16MY and earlier for Discovery, Range Rover and Range Rover Sport, all XJ, and up to 17MY for all other vehicles . For later vehicles you must use TOPIx Cloud.

• Refer to: 6.3 Integrated diagnostics
  (Standardised Navigation/6. Vehicle diagnostics).
• Refer to: TOPIx Cloud Diagnostics
  (TOPIx User Guide/Diagnostics).

When logging into the Diagnostic Device Agent how do I know if my Vehicle Identification Number (VIN) is supported by TOPIx Cloud or if my vehicle predates TOPIx Cloud and is only supported with SDD?

The Diagnostic Device Agent reads the VIN, if a non-supported vehicle has been entered, a Red Cross will appear next to ‘Connecting to Vehicle’ and an error will displayed at the bottom of the login popup, informing the user the vehicle is not supported.

I cannot get SDD to work.

Are you able to select the application in SDD to allow you program this module? If you are able to select the programing routine does the application display an error?

If you have programing concern when using a specific SDD application, raise a support case using the link below and include the following details where available; TOPIx Technical Support

SDD has the ability to record debugging files, these are known as Controller Area Network (CAN) Link monitor and SDD debug monitor. Provide these files to allow us to investigate.

• VIN
• Model/Model Year
• Diagnostic platform used along with the version
• Diagnostic hardware detail and OS detail
• Name of application you are having trouble with
• Detail of the error/concern and has supporting information been provided?
• If applicable, SDD monitoring files must be attached
• Contact information

How do I extract SDD session files for review?

1. Put a Universal Serial Bus (USB) flash drive into a USB port on the SDD machine
2. Navigate to the SDD VIN screen
3. Select SESSIONS from the top right of the screen
4. Select the applicable VIN from the AVAILABLE SESSIONS box
5. Select EXPORT from the top left of the screen
6. Select the applicable Drive, for example '(D)'
7. Select the OVERWRITE'
8. Select SESSIONS FOR CURRENT VEHICLE icon
9. Select START EXPORT, Session files will transfer to the USB flash drive
10. Remove the USB flash drive from the USB port
11. Attach the session file zip to the e-mail.

How do I record and attach SDD monitoring files?

1. Navigate to the application you are attempting to complete
2. Select the Quick launch menu
3. Select ‘Start SDD monitoring’
4. Run the application you are attempting to complete
5. when the application has finished select Stop SDD monitoring
6. Select the PC location of where you would like the files to be saved
7. Attach the zip folder to the e-mail

The Inline Diagnostic Unit 2 (IDU2) Communication device is not recognized when connected to the USB port, what must I do?

If the IDU2 communication device is not recognized by the operating system when connecting though a USB, validate status of the device by following the instructions below.

1. Connect the IDU2 device through a USB port on the diagnostic computer
2. If the IDU2 device displays a faint red light, no further action is required
3. If the IDU2 device displays a red and green light, follow the steps below;
   • Log into TOPIx
   • Select the Links tab on the bottom left corner of the TOPIx Homepage
   • Select IDU2 Firmware update to begin the download
   • When the file is downloaded, open the file to install

The Network Connectivity icon is not displayed on the System Information page, what must I do?

The Network Connectivity Icon and the Network information on the System Information page does not display with this release. To validate connectivity manually, follow the instructions below;

1. Select the Settings tab on your home screen
2. Select System Utilities
3. Select Network Options
4. From the pop up, select Activate. This will perform a Ping Test to the server

Help! the Application(s) failed to launch. What do I do now?

The following application(s) will fail to launch if the SDD_170.00.001 download instructions detailed on the release note are not followed.

• Active Global Concern Management (GCM)
• Denso Navigation Installer
• Fuel Fired Burner Heater Software download application
• New Low-line Infotainment map updater Jaguar
• New Low-line Infotainment map updater Land Rover
• JLR Vehicle communication device updater
• MOXA device driver installer

To repair this issue you must follow the instructions below;

1. Uninstall SDD by selecting Windows/Settings/Apps/Apps and Features / Uninstall SDD.
2. The computer will reboot after the uninstall.
3. Follow each step of the install instructions for the Windows version being used.