Please be advised that TOPIx may experience temporary disruption Saturday 25th October at 18:00 to Sunday 26th October 09:00 UK Time due to essential configuration updates. If you encounter any issues during this time, please try again later. We apologise for any inconvenience this may cause and appreciate your understanding.

The GCM in TOPIx connection has been restored on Thursday 23rd October 2025 at 11:00am (UK Time).
Following this update, Retailer Technicians will be able to submit reports (TA/FRED/ePQR/Special Tools/Diagnostic ePQR) using the Technical Assistance feature in TOPIx.
For reports previously submitted via email, please continue to use the existing process set up prior to the restoration to ensure consistency and proper tracking.

We’re pleased to confirm that access to TOPIx has now been successfully restored. Authorised repairers can once again log in via this route.

Please note the following update:
The GCM in TOPIx connection has been restored on Thursday 23rd October 2025 at 11:00am (UK Time).
Following this update, Retailer Technicians will be able to submit reports (TA/FRED/ePQR/Special Tools/Diagnostic ePQR) using the Technical Assistance feature in TOPIx.
For reports previously submitted via email, please continue to use the existing process set up prior to the restoration to ensure consistency and proper tracking.


Action Required: Update Your Email Address in TOPIx
To ensure seamless communication, we encourage all Authorised Repairers to verify and update their email address in TOPIx by following these steps:

1. Log into TOPIx
2. Click your username in the top navigation bar and select ‘Options’
3. Under ‘Contact Details’, check that your email address is correct
4. If necessary, update your email address
5 .Scroll to the bottom of the page and click ‘Update’ to save your changes


If when logging in via WSLX and are presented with the message that your password has expired please follow the below instructions -

1. Go to the TOPIx page and click on "Independent Operator Login"
2. On the next page, click "Forgotten password."
3. Enter the valid email address.
4. You will receive an email with a link to the TOPIx page, where you can reset your password.
5. Log in as using the independent operator button (note this will give you AR access) using your username and password you've just set.
6. when pressing this if you are presented with an error please press the home button and select Log in as using the independent operator button again

Software Over The Air (SOTA) Potential Concern - EVA1 vehicles only.
We have become aware of an issue affecting some customers not being able to action the Next Generation Infotainment (NGI) SOTA 'Replace' function. A resolution is being worked on presently to correct this issue. We will update this communication as soon as possible.